Amadeus Advanced


About the module

The Air module advanced covers specific topics in the area of ​air travel such as travel around the world, tariffs for certain categories of travelers, promotional tariffs and topics related to refunds and changes to airline tickets.

The module is intended for travel professionals experienced in the Amadeus GDS system who want to expand their knowledge and contribute to better quality of customer service.


Where is it held
The module is held at the Travel and Technology hub, Gacka 16 Zagreb
40 hours, 5 days, theory and practice
When does it start
April term: 08.04.2019



Areas covered by the lecture
– Different tariffs for air travel
– Mileage collecting systems
– Specifications for making special passenger categories – UMNR, Senior passengers and other
– Exchange/Reissue procedures for unused tickets and partially used tickets
– Issuing EMD for additional payments
– Transitional Stored Ticket (TST)
– ATC – Automatic Ticket Changer
– Airline ticket refunds
The program is intense and requires basic knowledge of air travel, experience in ticketing systems and a good understanding of the English language
Education goals
– Providing students with knowledge on specific topics that significantly affect the quality of the service
– Practicing the advanced use of the GDS system, through practical examples
– Gaining knowledge on how to handle volunteer and involuntary reissue, re-routing unused or partially used tickets and managing ticket refunds, with the help of external associates and experts



Why choose the Air module advanced?
– When finishing the module, you will improve your knowledge of the Amadeus GDS reservation system and will be able to help your passengers in all segments of their journey
– You will able to provide extra services for the passengers because every airline has its own rules for refunding and reissuing travel documents
– You will be able to give more information about the costs of all changes and provide your clients with full support before and during their travel


– Coffee breaks
– Learning materials and laptops
– Intranet access
– Core system credentials
– Final exam
– Certification
– Optional, one week of mentorship at one of TMC partner travel agencies in Croatia or Slovenia
– After module support (0-24) for 30 days


About lecturers
The module is held by Travel consultants with rich experience in the leading regional travel agencies, corporations and academic institutions.
Their multidimensional experience improves the quality of the lectures based on real examples from everyday work.


The total price for the Amadeus Advanced module is 1.000,00 EUR + VAT


Additional benefits & discounts
– Student discount 50%
– Optional for students – job recommendation to TMC partner network
– For businesses registering more than one participant, a 10% to 30% discount can be obtained on request.


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