Agent Desk


About the module

Agent Desk represents a training programme in which travel consultants within the TMC network share all current news about the airlines, future procedures and potential operational problems.
Agent Desk workshops are physically held every other Thursday at 13:00 and also streamed live.
The produced video is soon after available in the Data and Knowledge Base of TMC Core system.


Where is it held
The module is held at the Travel and Technology hub, Gacka 16 Zagreb
45 minutes
How often is it?
Every other Thursday at 13:00



Areas covered by the lecture
– Airline news and information
– Fare structures and taxes
– GDS’s tips and tricks
– Travel agency procedures
– How to keep the travelers informed
– TMC news
– Development
The Workshop is intended for employees of tourist agencies, airlines and anyone working in Travel industry with basic knowledge of GDS
Education goals
– Distributing most up-to-date information to agents and their respective agencies
– Providing new agents with much needed everyday experience



Why attend the agent desk?
Agent Desk program represents our answer to fast and significant changes in Air Travel industry. Through these workshops we educate, inform and support Travel consultants for IATA and non-IATA agencies. Besides that, our goal is to support both airlines and GDS’s.

Physical presence enables participants networking experience with colleagues and partners from agencies, airlines and GDSs, keeping you well informed about industry updates, both from respective airlines from their market and from TMC as a technology provider.


– Coffee break
– Intranet access
– Core system credentials
– Presentation and video access
– Support (0-24), 15 days


About lecturers
The module is held by Travel consultants with rich experience in the leading regional travel agencies, corporations and academic institutions.
Their multidimensional experience improves the quality of the lectures based on real examples from everyday work.


Total price for the Agent Desk Workshop is 100€ + VAT for non-TMC travel consultants and free for all TMC agencies. For individual Airline marketing and sales presentations, the price is 500€ + VAT.



At the workshop itself, besides the agents, airlines can also participate and inform the whole TMC network about the news, changes in tariffs, procedures, etc.
Agent Desk Workshops are a natural continuation of the periodic Travel Management Academy modules under the organization of TMC.
The Workshop and access to videos are free for all the TMC agencies


Apply for Agent Desk Workshops